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Privacy Statement

1.1 At Elite Life Limited your privacy is taken very seriously. You can rest assured that your private information will never be sold or divulged to anyone without your express permission.

1.2 Information collected about you will only be used lawfully in accordance with the Data Protection Act 1998.

1.3 We collect information about you in order to process your requests and provide you with the best possible service. This information may include your full name, contact details, credit/debit details, bank details, work details etc. Please note that we only gather this information about you with your express consent.

1.4 We may also collect additional information which is necessary in order to provide you with the service requested, for example personal preferences or experiences. This information may be considered by some people as sensitive. The reason we ask for this information is because it can help in finding suitable suppliers or managing and interpreting your needs and requests. This information is never shared with third parties without your consent.

1.5 None of the information we gather about you will be given to third party marketing companies. We will only provide information about you to third parties at your request and we will need your consent and specific instructions as to the content of such information.

1.6 Telephone calls between us and you may be recorded and monitored from time to time for training purposes.

1.7 We hold details of current and finished requests as well as any sort of feedback on or from you, from service partners and requests.

1.8 We will not disclose, use, give or sell any personal information to third parties for any purposes other than to our service partners and other third parties who need to know in order to deliver our services, unless required to do so by law.

1.9 Your personal information will be held in our IT systems and in paper files.

1.10 We also collect information automatically about your visit to our website. The information obtained in this way, which includes demographic data and browsing patterns, is used only in the aggregate form, and as such cannot be used to identify you.

1.11 There is also information about your computer hardware and software that is automatically collected by us. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by us for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of our website.

1.12 We do not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

1.13 From time to time we may use your contact details to send newsletters, advice you of special offers or to let you know about other services we provide. If you do not wish to receive this information you can let us know by email or in writing to our postal address. You will be offered the option to opt out of each communication.

1.14 Our website uses "cookies" to help you personalise your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

1.15 One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalise our pages, or register with our site or services, a cookie helps us to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to our website, the information you previously provided can be retrieved, so you can easily use the features that you customised.

1.16 You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of our services or websites you visit.

1.17 We reserve the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental Request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in our sole discretion.

1.18 Under the Data Protection Act 1998 you shall be entitled upon written request to view any personal records or information held by us about you. We shall be entitled to charge an administrative fee for this service.

1.19 In the event of any payment arrears, we may disclose personal particulars contained in the membership form to a credit reference agency or any other party necessary in obtaining settlement of arrears.